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Make sure your charts Session Times are correctly set with release 20 !

Uninstallation

In order to completely uninstall Sierra++, you need to :

  • first, remove the Sierra++ study from every chart on which it is installed,
  • then delete the Sierra++ files from your computer.

Sierra++ includes a self-removal feature, making the first step very easy : when loading a chart on which Sierra++ study is installed, if your access is disabled, the Sierra++ study removes itself from the chart.

If you delete Sierra++ .dll file before removing Sierra++ studies from your charts, then you can manually remove Sierra++ studies chart by chart using the standard Sierra Chart way.

Automatic uninstall

  1. Wait until your access is disabled (license expiration or end of free demo/trial)
  2. Restart Sierra Chart
  3. For every chartbook containing at least one Sierra++ study :
    • open it (this will trigger self-removal) and wait until charts are fully loaded
    • then save it
  4. Close Sierra Chart and delete Sierra++ files

Manual uninstall, step by step

Automatic uninstall above is recommended.

Here is a detailed explanation, in case you need to do it manually.

1. Disable your access

If your license is active or if your free demo/trial is active, you need to disable your access to prevent Sierra Chart from downloading Sierra++ binaries again. This will also make it possible to use self-removal feature.

Send an email to [email protected] specifying your Sierra Chart User Name.

2. Remove Sierra++ studies from your charts

If Sierra++ .dll file is present on your computer and your access is enabled

There are two ways to remove Sierra++ studies :

From Sierra++ application
  • Display the Install Dialog
  • Click Uninstall from this chartbook. This will remove every Sierra++ study installed in the chartbook.
From Sierra Chart
  • Right-click on any chart Sierra++ study is installed on
  • Click Uninstall Sierra++ from this Chartbook. This will also remove Sierra++ studies installed in the other charts of this chartbook.

Don’t forget to do it for every chartbook Sierra++ is installed on.

If Sierra++ .dll file is present on your computer and your access is disabled

For each chartbook Sierra++ is installed on :

  • open it (this will trigger self-removal) and wait until charts are fully loaded
  • then save it
If Sierra++ .dll file is deleted, or not loaded by Sierra Chart for any reason

Then use the Sierra Chart way.

For every chart Sierra++ study was installed on :

  • Open >> Analysis >> Studies dialog
  • Instead of Sierra++ you should see a line indicating that the .dll file could not be found. Select this line and click the “Remove” button.
  • Save the chartbook

3. Delete Sierra++ files

  • Open Sierra Chart Data Folder
  • Close Sierra Chart
  • Delete SPlusPlusRelease_64.dll (study .dll)
  • Delete Sierra++.exe (Sierra++ application)
  • Delete JSON files prefixed by Sierra++_