Uninstallation

In order to completely uninstall Sierra++, you need to :

• first, remove the Sierra++ study from every chart on which it is installed,
• then delete the Sierra++ files from your computer.

Sierra++ includes a self-removal feature, making the first step very easy : when loading a chart on which Sierra++ study is installed, if your access is disabled, the Sierra++ study removes itself from the chart.

If you delete Sierra++ .dll file before removing Sierra++ studies from your charts, then you can manually remove Sierra++ studies chart by chart using the standard Sierra Chart way.

Automatic uninstall

1. Wait until your access is disabled (license expiration or end of free demo/trial)
2. Restart Sierra Chart
3. For every chartbook containing at least one Sierra++ study :
   • open it (this will trigger self-removal) and wait until charts are fully loaded
   • then save it
4. Close Sierra Chart and delete Sierra++ files

Tip

If you’re not sure which chartbooks Sierra++ study is installed on, skip step 4 and keep Sierra++ binary files : the self-removal feature will continue to work as long as the .dll file is present.

Manual uninstall, step by step

Automatic uninstall above is recommended.

Here is a detailed explanation, in case you need to do it manually.

1. Disable your access

If your license is active or if your free demo/trial is active, you need to disable your access to prevent Sierra Chart from downloading Sierra++ binaries again. This will also make it possible to use self-removal feature.

Send an email to [email protected] specifying your Sierra Chart User Name.

2. Remove Sierra++ studies from your charts

If Sierra++ .dll file is present on your computer and your access is enabled

There are two ways to remove Sierra++ studies :

From Sierra++ application

• Display the Install Dialog
• Click Uninstall from this chartbook. This will remove every Sierra++ study installed in the chartbook.

From Sierra Chart

• Right-click on any chart Sierra++ study is installed on
• Click Uninstall Sierra++ from this Chartbook. This will also remove Sierra++ studies installed in the other charts of this chartbook.

Don’t forget to do it for every chartbook Sierra++ is installed on.

If Sierra++ .dll file is present on your computer and your access is disabled

For each chartbook Sierra++ is installed on :

• open it (this will trigger self-removal) and wait until charts are fully loaded
• then save it

If Sierra++ .dll file is deleted, or not loaded by Sierra Chart for any reason

Then use the Sierra Chart way.

For every chart Sierra++ study was installed on :

• Open >> Analysis >> Studies dialog
• Instead of Sierra++ you should see a line indicating that the .dll file could not be found. Select this line and click the “Remove” button.
• Save the chartbook

3. Delete Sierra++ files

• Open Sierra Chart Data Folder
• Close Sierra Chart
• Delete SPlusPlusRelease_64.dll (study .dll)
• Delete Sierra++.exe (Sierra++ application)
• Delete JSON files prefixed by Sierra++_