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Sierra++
Features FAQ
Sierra++ has reached End Of life (EOL)

Uninstallation

In order to completely uninstall Sierra++, you need to :

  • first, remove the Sierra++ study from every chart on which it is installed,
  • then delete the Sierra++ files from your computer.

Sierra++ includes a self-removal feature, making the first step very easy : when loading a chart on which Sierra++ study is installed, if your access is disabled, the Sierra++ study removes itself from the chart.

If you delete Sierra++ .dll file before removing Sierra++ studies from your charts, then you can manually remove Sierra++ studies chart by chart using the standard Sierra Chart way.

Automatic uninstall

  1. Wait until your access is disabled (license expiration or end of free demo/trial)
  2. Restart Sierra Chart
  3. For every chartbook containing at least one Sierra++ study :
    • open it (this will trigger self-removal) and wait until charts are fully loaded
    • then save it
  4. Close Sierra Chart and delete Sierra++ files

Manual uninstall, step by step

Automatic uninstall above is recommended.

Here is a detailed explanation, in case you need to do it manually.

1. Disable your access

If your license is active, you need to disable your access to prevent Sierra Chart from downloading Sierra++ binaries again. This will also make it possible to use self-removal feature.

Send an email to the address you used for activation, specifying your Sierra Chart User Name.

2. Remove Sierra++ studies from your charts

If Sierra++ .dll file is present on your computer and your access is enabled

There are two ways to remove Sierra++ studies :

From Sierra++ application
  • Display the Install Dialog
  • Click Uninstall from this chartbook. This will remove every Sierra++ study installed in the chartbook.
From Sierra Chart
  • Right-click on any chart Sierra++ study is installed on
  • Click Uninstall Sierra++ from this Chartbook. This will also remove Sierra++ studies installed in the other charts of this chartbook.

Don’t forget to do it for every chartbook Sierra++ is installed on.

If Sierra++ .dll file is present on your computer and your access is disabled

For each chartbook Sierra++ is installed on :

  • open it (this will trigger self-removal) and wait until charts are fully loaded
  • then save it
If Sierra++ .dll file is deleted, or not loaded by Sierra Chart for any reason

Then use the Sierra Chart way.

For every chart Sierra++ study was installed on :

  • Open >> Analysis >> Studies dialog
  • Instead of Sierra++ you should see a line indicating that the .dll file could not be found. Select this line and click the “Remove” button.
  • Save the chartbook

3. Delete Sierra++ files

  • Open Sierra Chart Data Folder
  • Close Sierra Chart
  • Delete SPlusPlusRelease_64.dll (study .dll)
  • Delete Sierra++.exe (Sierra++ application)
  • Delete JSON files prefixed by Sierra++_